the home of stylish designer fabric

Frequently Asked Questions

We have listed some frequently asked questions in relation to our website and products. If your query is not answered on this page or if you require further information you can phone, visit or e-mail us and we will be happy to get in touch with you.

General Questions

How can I be sure that I have enough fabric for the whole project?
Follow the link to our measuring service for instructions about how to measure for fabric quantities.
Do we make all types of soft furnishings?

We offer a full Made to Measure service for all soft furnishings.

What extras do I need to complete my project?
If you are intending to make up your own soft furnishings, we would suggest that you speak with one of our advisers who will be happy to discuss your project.
What about shrinkage and fading?
It is normal for washable fabrics to be subject to some degree of shrinkage, this can vary and is dependant on the type of fabric and the conditions it is used in. Fading will occur naturally over time in most fabrics.
How can I tell which fabrics are suitable for which make up purpose?
Information about the suitability of the fabrics are stated next each online image. If you are un-sure one of our showroom advisers will be happy to advise you on suitability and purpose.
Can you supply fabrics that are not on your website?
Yes, please fill in the 'Looking for a specific designer fabric' form on the home page or call one of the showrooms to discuss with a member of staff.

Orders - Returns, Delivery & Cancellations

How will I know that my order has been received?
You will receive an e-mail of confirmation shortly after you place an order.
Can I return Items, if so how?
Once a piece of fabric has been cut specifically for you it can not be returned unless faulty. We would therefore urge you to obtain samples to check colour ways first.
How long will it take for my fabric to arrive once I have placed the order?
If the item you have chosen is in stock we will usually dispatch next day for a two day courier service. If we need to order in your chosen fabric we will advise you as to when it has arrived in our warehouse and the date of dispatch to you.
If the item I require is not in stock and has to be ordered in, can I collect from one of your showrooms when it arrives.
Yes, fabric can be collected from either our Burford or Cheltenham showrooms or sent out via courier.