Customer Helpline 0845 4989043

Your account | Mood board | Sample box: 0 items | Your basket: 0 items: £0.00 | Checkout

Terms & Conditions

Fabric Samples

Whilst we try to reproduce colours of fabrics accurately all monitors vary and therefore it is advised that customers use our fabric samples service to see the actual fabric before ordering.

Fabric

Fabrics such as silks and linens often have natural characteristics. Just Fabrics cannot accept returns for such natural occurences.

With both printed and woven fabrics every effort is made to avoid irregularities, occasionally they may occur. Fabric is not completely stable and it cannot be taken for granted that, whether printed or woven, the pattern will be completely ‘square’ on the cloth. When planning multiple width curtains, please make certain before cutting, that pattern alignment is adequate to produce a satisfactory result. We cannot allow claims after goods are cut. Repeat lengths may vary from roll to roll and we would advise you to be generous in your estimates. Fabrics are not guaranteed against colour fading. Pattern repeat can sometimes vary so please double check repeats before cutting.

Shrinkage

Just Fabrics Ltd cannot guarantee that there will not be shrinkage in the fabric subsequent to purchase and make up. Always make allowances for possible shrinkage when making curtains and loose covers. Most fabrics tend to shrink when laundered, cleaned or to a lesser extent whilst in use, in certain atmospheric conditions. Atmospheric conditions may vary between our workroom and your house and in different weather and seasons. We cannot control these conditions and therefore cannot accept responsibility for movement in curtains when hung. Heavier fabrics may react to changing humidity; and the control of humidity in a room remains the customer’s responsibility. 5 - 6% shrinkage is considered normal for fabrics not claimed to be shrink resistance.

We recommend generous hems loosely stitched in case lengthening is necessary due to any of the above-mentioned points. The cost of making such alterations remains the responsibility of the customer. Please ensure that you have ordered sufficient material to complete the work, as it may not be possible to obtain exactly the same shade at a later date due to minor dye batch variations.

Made to measure curtains and blinds

As these items are specifically made to your requirements they cannot be returned - unless they are faulty or have been damaged in transit - see below.

Making up

Please note that for curtains we pattern match from the bottom up and for blinds from the top down, if you require anything different from this please let us know.

Orders

The customer is responsible for their own calculations and Just Fabrics cannot accept responsibility for inaccurate calculations.

All products are quality checked before dispatch but in the unlikely event that you experience any problems please email us at: orders@justfabrics.co.uk

When you place your order you will receive an e-mail from us confirming receipt of your order. As we aim to deal with your order immediately upon receipt we are unable to accept cancellations on cut fabric.

As we process your order, we will inform you by email if any products are unavailable, and we will confirm dispatch of your goods by way of a confirmation of despatch email.

Receiving goods

Where you order goods from this website you agree to inspect the goods so far as is practicable before you sign and accept them. This applies to anyone accepting goods on your behalf. We may not be responsible for damage to goods that was identifiable at the time the goods were delivered, unless notified to our nominated carrier company that the goods are damaged at the time of signing. This notification must be in writing.

If you have asked us to send fabric to a third party eg curtain maker or upholsterer it is your responsibility to ensure that the correct fabric has been received before making up commences.

Any queries regarding the measurements, meterage or length of fabric received must be drawn to our attention within 5 working days of receipt. We can only rectify mistakes on the lengths/meterage of fabrics prior to the fabric being cut into. Once a fabric has been cut or altered in any way we cannot be responsible for any shortages in length.

Returning Fabric

Returns cannot be accepted for fabrics or any other cut or made to measure service (unless faulty), therefore we strongly advise that you use our sampling service before purchasing fabric so that you can be sure that the fabric is the correct shade.

Payment

Goods remain the property of Just Fabrics until they are paid for in full. If made to measure products are being shipped to you, a deposit for the materials or a 50% deposit will be required when placing the order. If you are collecting the goods the remaining balance must be paid upon collection. If you are taking advantage of our fitting service the remaining balance will be payable prior to fitting. There will be a 3% additional weekly charge added to the overall invoice for late payments.

Returns policy for cushions and throws

If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.

Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred we will exchange the item.

Please note:
1. Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.
2. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
3. The cost of returning the item to us is your responsibility.
4. Delivery charges are only refundable where goods are faulty and a refund is made.

Patchwork furniture

Whilst we are confident that your chosen item of furniture will look fantastic in your room - if for any reason you are not delighted with it - you can return the item to us as above.

Made to measure chairs

As these items will be made specifically to your requirements these items are non-returnable (unless faulty).

Clearance and Sale items

These goods are non-returnable - this does not affect your statutory rights.