Coronavirus, showrooms closed ONLINE OPEN »

Coronavirus

The latest updates from us on how we are dealing with the coronavirus situation.

As per government guidelines, our online retail operation is still open with a much reduced on-site staff, as where possible our staff are working from home.

Our Showrooms

Our Showrooms

Our Burford & Cheltenham showrooms are temporarily closed.

Both showrooms will no longer be able to take phone calls or voice messages. They will however be dealing with all emails, so please do get in touch if you have any queries. If you have outstanding orders to collect we can deliver them to you free of charge.

Our online customer service team is still in operation so please feel free to get in touch with them (Monday - Friday 9am - 5pm).

Our Staff

Our Staff

We have introduced extra precautions in our warehouse to ensure the safety of our reduced fulfillment team, including hourly cleans of all surfaces & work stations so they can continue working as usual. Deliveries may take slightly longer than usual due to our reduced onsite staffing levels and increased order volumes.

We work in a big enough space that everyone can safely follow the social distancing guidelines and we have moved around our workstations to ensure there is plenty of space between each one.

All staff drive to work alone and then return home and are not socialising outside of work at all, we all feel we have a responsibilty to continue to support our customers that are isolating and are being very careful throughout our working day.

Online Orders

Online Orders

We are fortunate in that we already have a fantastic offering on our website and pride ourselves on being one of the best in the industry. Our fulfillment team will continue to dispatch online orders as usual, as per government advice -

Government guidelines say that online shopping sites are still open (and encouraged) and postal and delivery services will run as usual.

Our workroom team are now all working from home, so we will continue to manufacture your beautiful curtains and blinds.

Couriers are operating to a “contact free” delivery process, where customers will not be asked to sign for their deliveries

Our friendly customer service team will still be on hand to help via live chat, telephone or email - MONDAY - FRIDAY 9am - 5pm.

Samples

Samples

A reminder that we offer a quick sample service so that you can view the fabrics in your own home before making a decision. We have thousands to choose from and a team of fantastic sample pickers to get your orders out quickly.

Stock Volumes & Supply Chain

Stock Volumes & Supply Chain

Over the last few weeks we have made a conscious effort to increase our stock levels, we already hold huge volumes of stock in our warehouse and we feel we are well equipped to service our customers through the foreseeable future. 

We will be working closely with our suppliers and fabric brands to ensure as little disruption as possible, however a number of our suppliers have now closed and we do have some supply issues with a number of our European mills.

We have tried to highlight this on the affected products throughout the site, however feel free to call, live chat or email us before ordering if unsure.

Thank You

Thank You

As a small business, we want to thank each and every one of you for your support.

These are obviously unprecedented times and as such we rely on our lovely customers and will continue to offer you great service with a great product range at great prices.

All of our team, from our fantastic curtain makers now working from home, to our busy warehouse team, hugely appreciate your support & will continue to make your beautiful bespoke curtains & blinds as well as dispatch your online orders as usual.

Look after yourselves & thank you so much from all at JF.

Just Fabrics
Special April Offer!
We price match

Please get in touch with us on 0845 4989043 and we can see if we can price match.