Showroom Manager in Cheltenham

Job Summary: To manage the Cheltenham Showroom and its team to ensure that sales targets are reached and all employees provide a high level of customer service and care at all times. To ensure that stock levels are maintained and customer orders are placed in a timely manner and managed through out.

Job responsibilities:

• Maximise all sales opportunities for the Showroom.
• Provide efficient and professional customer service at all times and maintain a customer friendly environment
• To recruit, manage, motivate and train the sales team so that a high level of sales and customer service is maintained and they are able to carry out their duties to a high standard.
• To compile employee rotas so that there is adequate cover at all times.
• Produce (with the support of your team), eye catching window displays that reflect the marketing activities of the company.
• Liaise with the Workroom Manager and other members of the JF team so that customer orders can be completed in a timely manner, advising  customers of any delays.
• Ensure that the premises are opened on time ready for business and closed securely at the end of the day.
• Ensure systems & procedures are adhered to e.g. banking, end of day etc.
• Enable team members to maintain an in-depth product knowledge on all design options, fabrics designs etc to be then able to advise customers on their needs, to then be able to maximise every sales opportunity.
• To ensure all quantities of fabric are cut correctly and calculated.
• Ensure that customer payments are made on time and accurately and securely processed.
• To ensure stock is accurately controlled with the minimum waste as possible.
• Manage customer complaints to resolution.
• To take an active and positive part in any company meetings.

Previous experience in a similar fabric/textile business is essential. 

 

Application deadline: 31st December 2024 - CVs should be emailed to fabrics@justfabrics.co.uk

Job Types: Full-time, Permanent