Terms & Conditions

Effective date: 19 February 2026

These Terms & Conditions apply to all orders placed with Just Fabrics Ltd (“Just Fabrics”, “we”, “us”, “our”) via our website, by telephone, in store, or through consultation.

By placing an order, you agree to be bound by these Terms.

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.


1. About Us

Just Fabrics Ltd
Company number: 04405585
Registered office: First Floor 1 Des Roches Square, Witan Way, Witney, Oxfordshire, OX28 4BE
Email: orders@justfabrics.co.uk
Telephone: 01242 388390
VAT number: 490711547

References to “we”, “us” and “our” mean Just Fabrics Ltd.


2. Product Information & Samples

We take reasonable care to ensure that product descriptions, images, specifications and prices are accurate.

However:

  • Colours may vary due to screen settings and lighting conditions.
  • Natural fabrics (e.g. linen, silk) may contain inherent characteristics such as slubs or irregularities which are not faults.
  • Batch and dye variations may occur.

We strongly recommend ordering samples before purchasing fabric or made-to-measure items.


3. Order Process & Contract Formation

All products displayed on our website constitute an invitation to treat and not an offer to sell.

When you place an order, you are making an offer to purchase goods at the price displayed at the time of ordering.

After placing your order, you will receive an order acknowledgement email. This email confirms receipt of your order but does not constitute acceptance.

A legally binding contract is formed only when we confirm dispatch of the goods.

We reserve the right to decline or cancel any order prior to dispatch, including where:

  • A product is out of stock

A pricing or technical error has occurred

  • We suspect fraudulent activity
  • Delivery restrictions apply

If we cancel your order prior to dispatch, you will receive a full refund.


4. Pricing & Technical Errors

We take reasonable care to ensure pricing accuracy. However, errors may occur, including:

  • Typographical errors
  • Technical faults
  • Software or configurator miscalculations
  • Data feed or app errors

If we discover a pricing error before acceptance (dispatch confirmation), we will:

  • Inform you as soon as reasonably possible; and
  • Offer you the option to proceed at the correct price or receive a full refund.

We are not obliged to supply goods at an incorrect price where the error is obvious and unmistakable and could reasonably have been recognised as a mistake.

Payment being taken does not constitute acceptance of your order.


5. Made-to-Measure & Bespoke Products

Prices for made-to-measure, bespoke or customised goods are calculated based on the measurements and specifications provided by you.

All bespoke orders are subject to manual review and verification prior to dispatch.

Made-to-measure and personalised goods are exempt from the 14-day cancellation right under Regulation 28(1)(b) of the Consumer Contracts Regulations 2013.

Once a contract has been formed, bespoke or personalised orders cannot be cancelled or returned on the basis of change of mind.

This does not affect your statutory rights where goods are faulty, not as described, or not of satisfactory quality under the Consumer Rights Act 2015.


6. Fabric Sold by the Metre – Inspection & Cutting

Fabric cut to a length specified by the customer is prepared to your individual requirements and is exempt from cancellation under Regulation 28(1)(b) of the Consumer Contracts Regulations 2013.

All fabric must be fully measured and thoroughly inspected immediately upon delivery and before any cutting, alteration, processing or installation takes place.

Inspection must include checking:

  • The correct product has been supplied
  • The quantity supplied is sufficient
  • The colour and batch are acceptable
  • The fabric is free from visible defects or damage

Fabric should be inspected across its full width and length before cutting.

By cutting, altering, processing or sending fabric to a third party for manufacture, you confirm that the fabric has been inspected and accepted as satisfactory.

Once fabric has been cut or altered, it has been materially changed and cannot be returned to its original condition.

We will not accept claims relating to shortage, visible defects, incorrect product supplied, or shade variation where the fabric has been cut and the issue would have been apparent upon reasonable inspection prior to cutting.

This does not affect your statutory rights in relation to goods that were inherently faulty or misdescribed at the time of delivery.


7. Your Right to Cancel (Standard Goods Only)

For standard (non-bespoke) goods purchased online or at a distance, you have the right to cancel within 14 days of receiving the goods under the Consumer Contracts Regulations 2013.

This right does not apply to:

  • Made-to-measure goods
  • Bespoke or personalised products
  • Fabric cut to your specified length

If you cancel eligible goods:

  • You must notify us within 14 days of delivery
  • You must return the goods within 14 days of cancellation
  • Goods must be unused and in resaleable condition
  • You are responsible for return postage unless goods are faulty

Refunds will be processed within 14 days of receiving returned goods.


8. Faulty, Damaged or Misdescribed Goods

Your rights are protected under the Consumer Rights Act 2015.

If goods are faulty, damaged, or not as described, please notify us as soon as reasonably possible.

You may be entitled to:

  • A short-term right to reject within 30 days
  • Repair or replacement
  • Price reduction or final rejection where appropriate

We do not exclude or limit these statutory rights.


9. Measurements Provided by Customers

Where you provide your own measurements, you are responsible for ensuring they are accurate.

We cannot accept responsibility for issues arising solely from incorrect measurements supplied by you.

However, we remain responsible for manufacturing goods in accordance with the measurements provided.


10. Delivery

Delivery times are estimates only and not guaranteed.

Risk passes to you when goods are delivered.

Ownership passes once full payment has been received.

You should inspect goods promptly upon delivery and notify us of any visible damage as soon as reasonably possible.

Failure to notify us immediately may affect courier claims but does not remove your statutory rights.


11. International Orders

For EU orders, UK VAT is removed at checkout and duties, taxes and delivery charges are calculated and added at checkout where applicable.

For US and other international orders, local import duties and taxes may be payable by the recipient unless stated otherwise.

We are not responsible for customs delays.


12. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Breach of statutory consumer rights

Subject to the above, our total liability in respect of any claim relating to goods shall not exceed the price paid for those goods.

We are not liable for business losses, including loss of profit, revenue or opportunity.


13. Privacy & Marketing

We process personal data in accordance with our Privacy Policy.

You may opt out of marketing communications at any time.


14. Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer, you may bring proceedings in England and Wales or in the courts of your country of residence where applicable consumer law permits.