Returns & Refunds

We want you to feel confident ordering from Just Fabrics. Many of our products are made or cut specifically for you, so please read the guidance below carefully before placing your order.

If you are unsure about colour or texture, we strongly recommend ordering a free sample before purchasing.

Your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 are not affected by this policy.

Your Right to Cancel (Online Orders)

If you are purchasing as a consumer online, you may cancel your order within 30 days of receiving your goods without giving a reason. This extends the statutory cancellation period and is subject to the exemptions set out below.

To exercise this right, you must notify us in writing within 30 days of delivery. You then have a further 14 days to return the goods.

Provided the goods are returned in an appropriate condition, we will issue a refund within 14 days of receiving the returned goods or evidence that they have been sent, whichever is earlier.

Where you cancel under your right to cancel, we will refund the standard delivery charge paid. We do not refund the additional cost of any upgraded or express delivery service selected.

Unless the goods are faulty, you are responsible for the cost of returning them.

Exemptions to the Right to Cancel

The 30-day cancellation period does not apply to goods made to your specification or clearly personalised, including goods covered by the exemption in Regulation 28 of the Consumer Contracts Regulations 2013.

This includes:

• Fabric sold by the metre or cut to length
• Curtain linings, tapes, buckram and other cut accessories
• Made-to-measure curtains, blinds, cushions and bespoke soft furnishings
• Made-to-measure furniture and headboards
• Printed-to-order wallpaper
• Ex-display curtains and blinds
• Gift vouchers

These items are excluded from our 30-day cancellation and returns policy. Your statutory rights in relation to faulty or misdescribed goods remain unaffected.

Condition of Returned Goods

Returned goods must:

• Be unused
• Be in their original packaging, where possible
• Include any enclosed documentation

We may make a deduction from any refund where goods show signs of handling beyond what is necessary to establish their nature, characteristics and functioning.

We cannot accept returns where damage has been caused by misuse, wear and tear, or failure to follow care instructions.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or incorrect, please contact us as soon as possible with photographs and your order number.

We will resolve the issue promptly in accordance with your rights under the Consumer Rights Act 2015. Depending on the circumstances, this may include repair, replacement or refund.

Refunds

Refunds will be made to your original payment method.

Refunds are issued within 14 days of receiving the returned goods or evidence of return, in accordance with statutory requirements. Most refunds are completed within 3–5 working days once processed.

Returning an Item

To arrange a return, please email orders@justfabrics.co.uk with your order number.

Returns should be sent to:

Just Fabrics
Unit A Runnings Road
Kingsditch Trading Estate
Cheltenham
GL51 9NQ

Unless the item is faulty, return postage costs are the customer’s responsibility. We recommend using a tracked service, as goods remain your responsibility until received by us.