Early Summer SALE ends 2022-07-01

Frequently Asked Questions

We have listed our most frequently asked questions below. If your query is not answered then please get in touch with us and one of our team will be happy to help.

General Questions

  • Can I check stock before ordering?

    Our stock levels for all fabrics are shown on the fabric product detail page. Please bear in mind that we may have multiple rolls so the stock shown may not be in one piece.

    Our clearance fabrics are limited stock and once sold we usually cannot supply any further meterage, occasionally we can.

    Our regular lines will be ordered in if out of stock and most take approximately 3-6 working days for delivery.

    If you wish to double check stock prior to ordering then please get in touch.

  • Will the fabric arrive rolled or folded?

    4m and under will be folded, any larger orders will be rolled. 

    All PVC fabrics and velvet fabrics will be sent rolled to avoid creasing.

  • Why is my money debited from my account as soon as I place my order?

    Payments are made through sagepay for card payments or paypal/amazon pay depending on your chosen payment method. Money is deducted from your account as soon as you place your order and instruct payment to be taken. 

  • How can I be sure that I have enough fabric for the whole project?

    We have some great measuring guides here including easy to follow videos. 

    On all of our fabrics we also have a fabric calculator tool which will calculate how much you need. 

    If you need further advice then please get in touch with us.

  • Do you make all types of soft furnishings?

    Our local customers can benefit from an extensive made to measure offering. Visit one of our showrooms for more info.

    For those of your further afield we can make curtains, blinds, cushions, valances and seat pads.

    You can order curtains, blinds and cushions online on our website. For anything else please get in touch.

  • What about shrinkage and fading?

    It is normal for washable fabrics to be subject to some degree of shrinkage, this can vary and is dependant on the type of fabric and the conditions it is used in. Unless stated we recommend to dry clean fabrics. Fading will occur naturally over time in most fabrics.

  • How can I tell which fabrics are suitable for which make up purpose?

    Information about the suitability of the fabrics is stated in the 'Product Details' drop down on each fabric. You can also refine your fabric search by usage, for example curtains/blinds or upholstery.  

  • Can you supply fabrics that are not on your website?

    Yes, we hold accounts with most of the UK's fabric brands and offer very competitive pricing. Simply fill in the form on this page.

  • Do you stock all fabrics shown on the website in your showrooms?

    Although the showrooms stock a huge variety of fabrics, we cannot guarantee that all fabrics on our website are in stock in the showrooms. If you want to check a particular stock prior to visiting, then please call the showroom directly. 

    The telephone numbers for our showrooms can be found here.

  • How to see what fabrics are fire retardant for upholstery on the Just Fabrics website?

    When browsing fabrics you can filter via usage and then ' upholstery fire retardant', which displays all the relevant fabrics.

    We also put FR (fire retardant) after the name on any fabrics that are fire retardant.

    Any fabrics that aren't FR'd we can have treated to the relevant standard at an additional cost.

    If unsure please contact customer service.

  • What if I need my fabric to be fire retardant?

    Some of our fabrics are already treated and this will be mentioned in the description or extra info.

    Other fabrics can often be treated to either Domestic or Contract requirement for an extra fee. Please get in contact with us to find out more.

    Always check with your upholsterer first as they can advise you whether you need your fabric treated or if you can use a barrier cloth.

  • Can you supply FR Certificates for fire retardant fabrics?

    We can supply FR Certificates for our FR fabrics that are part of our regular upholstery fire retardant lines, however we are not able to provide them for our FR clearance fabrics unfortunately. The clearance fabrics come in to us with all the FR labels to show they are FR treated however don't come with certifcates.

    Our FR fabrics are suitable for domestic use, not contract unless specified otherwise.

    We also offer a fire retardant treatment service where we can have any other of our fabrics treated to the relevant FR standard (Domestic or Contract) whether that be for curtains or upholstery. If this service is used we will supply an FR Certificate for you which will arrive separately from your fabric delivery via email. 

  • If delivery is to a VAT free destination, how do I get the VAT off?

    This will automatically happen at checkout when you select a delivery destination (country) that is VAT exempt. It will show VAT at £0 at the order confirmation stage.
  • Can I use more than one voucher code at a time?

    No - voucher codes cannot be used in conjunction with any other voucher codes offers.

Orders - Returns, Delivery & Cancellations

  • How long will it take for my fabric to arrive once I have placed the order?

    If the item you have chosen is in stock we will usually aim to dispatch within approximately 3 working days.

    If we need to order in your chosen fabric or product we will send you an approximate delivery date once the order has been placed, alternatively please get in touch prior to placing your order.

  • Can I return Items, if so how?

    Once a piece of fabric has been cut specifically for you it cannot be returned. We would therefore urge you to use our free sample service first to check colour ways prior to ordering the fabric.

    For other products such as ready made curtains, cushions and other products you can return in the specified timeframe, please send us an email to orders@justfabrics.co.uk and we will advise how to return the item. Returns are at your own cost.

    Please refer to our RETURNS section for further details.

  • BREXIT - Will you still be delivering to EU countries from 1st January 2021?

    Yes we will.

    As of 22nd June 2021 we will be sending orders to EU countries delivered duty paid (DDP). At checkout UK VAT will be removed and delivery charges, duties and fees will be added. This ensures as smooth a transaction as possible.

    Please note we can only send goods DDP with a maximum parcel length of 150cm, so fabrics over this length will be folded to ensure we can send DDP. 

    Made to measure roller or roman blinds ordered to be delivered to EU countries over 145cm will cause a problem, so on this odd occassion we will contact you and explain that the goods will be delivered EXCLUDING duty/fees which will be payble by the recipient. We will then refund the duties/fees part of the order.

  • Do you ship Internationally?

    Yes, we can ship to most countries worldwide. Please enter shipping country at checkout and the delivery charge will be estimated. As all fabrics are different weights please bear in mind that once the order is weighed if there is a difference in the postage charged there may be further payment required or a refund of the difference due. The customer is responsible for paying the customs duty charge when orders arrive in the delivery country.

  • Can you ship Tracks & Poles or Furniture Internationally.

    Unfortunately we don't ship Tracks & Poles, Made to Measure Furniture or Headboards Internationally.

    You can however arrange your own delivery and collection can be made from our Cheltenham warehouse. 

    Please get in contact with our customer service to discuss.


  • How do I track my order?

    Once your order has been dispatched you will receive an email with a link to your tracking number, so you will be able to track your parcel with Parcelforce, Royal Mail or other selected carriers.

    Please bear in mind that the tracking link will only work when it has reached it's first scan point so if it doesn't work first time please try again later when the parcel will be further along in its journey.

  • Can I collect my order from one of your stores?

    Yes, when going through checkout, select the collect from store option. When the order is at the store you will receive a telephone call informing you it's ready for collection.

  • If I have selected to collect my order from one of your stores, how will I know it's ready for collection?

    You will receive a telephone call saying it's ready to collect from the store you've chosen.

  • How will I know that my order has been received?

    You will receive an e-mail of confirmation shortly after you place an order.

    Please check your junk/spam mail if you haven't received an email confirmation as sometimes our confirmation emails can be diverted into these inboxes. 

    If unsure or you haven't received please get in touch.

  • Can I give specific delivery instructions?

    If your order is small and being sent with Royal Mail then it will be delivered with your postman and we therefore cannot add any extra delivery instructions. These can however be left in a safe place if requested.

    If your order is being sent with our courier Parcelforce, then please enter your delivery instructions into the comments box. Please be aware that delivery drivers are not required to call prior to/when attempting a delivery and it is at the discretion of the individual driver. These parcels cannot be left in a safe place and require a signature of either yourself or your neighbour.

  • What happens if I am not in when the courier comes?

    If you are not home when the courier attempts delivery, they will leave a card with instructions on what to do next. With most deliveries they will re-attempt the following working day.

    If after 2 delivery attempts Parcelforce or Royal Mail have not heard from you then it will be held for a number of days before being returned to us. If a re-delivery is requested there may be an additional charge for this.

  • What happens if my parcel arrives and is damaged?

    Both Royal Mail and Parcelforce are reliable and professional, however very occasionally damage may occur in transit.

    Please check your order carefully before signing for any deliveries, if the parcel is damaged please either sign for as damaged or refuse if very damaged and you think it's unuseable.  Otherwise we may not be able to launch a complaint/claim with the courier.

    We must be notified immediately of any delivery issues.

We price match

Please get in touch with us on 01242 388390 and we can see if we can price match.