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Frequently Asked Questions

We have listed some frequently asked questions in relation to our website and products. If your query is not answered on this page or if you require further information you can phone, visit or e-mail us and we will be happy to get in touch with you.

General Questions

Orders - Returns, Delivery & Cancellations

  • How will I know that my order has been received?

    You will receive an e-mail of confirmation shortly after you place an order.

  • How long will it take for my fabric to arrive once I have placed the order?

    If the item you have chosen is in stock we will usually aim to dispatch in approximately 3 working days. If we need to order in your chosen fabric we will advise you of any delays.

  • Can I give specific delivery instructions?

    If your order is small and being sent with Royal Mail then it will be delivered with your postman and we therefore cannot add any extra delivery instructions. These can however be left in a safe place if requested.

    If your order is being sent with our courier Parcelforce, then please enter your delivery instructions into the comments box. Please be aware that delivery drivers are not required to call prior to/when attempting a delivery and it is at the discretion of the individual driver. These parcels cannot be left in a safe place and require a signature of either yourself or your neighbour.

  • How do I track my order?

    Once your order has been dispatched you will receive an email with a link to your tracking number, so you will be able to track your parcel with Parcel Force or Royal Mail.

    If you have any further queries please call our helpline on 0845 4989043.

  • What happens if I am not in when the courier comes?

    If you are not in when the courier tries to deliver they will leave a card . You can follow the instructions on the card to rearrange delivery at a suitable time, however, if the couriers do not hear from you they will usually automatically try to re-deliver the next working day.

    Our couriers will deliver Monday – Friday between 8 AM and 6 PM. Your package will need to be signed for unless we recieve seperate delivery instructions from you, so if there are any days which are not convenient for you to accept delivery, please let us know when placing your order.

    Our Couriers will try to deliver the parcel to you on 2 separate occasions, but if the parcel is then returned to us, we will need to pass on the additional charge for the parcel to be redelivered to you at a later date.

  • What happens if my parcel arrives and is damaged?

    Our couriers are chosen as being reliable and professional, but occasionally damage may occur in transit.

    Please check your order carefully upon receipt. In the event that there has been any damage to the order in transit to you,  you must sign for the package as being damaged and advise us by 12 noon the day after delivery, so that we can instigate a claim with the courier.

    We will then arrange for the damaged parcel to be collected from you, and a replacement to be sent to you as quickly as possible.

  • Can I collect my order from one of your stores?

    Yes, when going through checkout, select the collect from store option. When the order is at the store you will receive a telephone call informing you it's ready for collection.

  • If I have selected to collect my order from one of your stores, how will I know it's ready for collection?

    You will receive a telephone call saying it's ready to collect from the store you've chosen.

  • Can I return Items, if so how?

    Once a piece of fabric has been cut specifically for you it can not be returned unless faulty. We would therefore urge you to obtain samples to check colour ways first.
  • Do you ship Internationally?

    Yes, we can ship to most countries worldwide. Please enter shipping country at checkout and the delivery charge will be estimated. As all fabrics are different weights please bear in mind that once the order is weighed if there is a difference in the postage charged there may be further payment required or a refund of the difference due. The customer is responsible for paying the customs duty charge when orders arrive in the delivery country.

Made to Measure Curtains & Blinds OFFER!
We price match

Please get in touch with us on 01242 388390 and we can see if we can price match.