Frequently Asked Questions
We have listed some frequently asked questions in relation to our website and products. If your query is not answered on this page or if you require further information you can phone, visit or e-mail us and we will be happy to get in touch with you.
How can I be sure that I have enough fabric for the whole project?
Follow the link to our measuring service for instructions about how to measure for fabric quantities. If you need any further advice, or are unsure, call our helpline on 0845 4989043.
Do you make all types of soft furnishings?
We offer a full Made to Measure service for all soft furnishings.
What extras do I need to complete my project?
If you are intending to make up your own soft furnishings, we would suggest that you speak with one of our advisers who will be happy to discuss your project. Call our helpline on 0845 4989043 or visit one of our fabric shops.
What about shrinkage and fading?
It is normal for washable fabrics to be subject to some degree of shrinkage, this can vary and is dependant on the type of fabric and the conditions it is used in. Unless stated we recommend to dry clean fabrics. Fading will occur naturally over time in most fabrics.
How can I tell which fabrics are suitable for which make up purpose?
Information about the suitability of the fabrics are stated in the usage info next to each image. You can also refine your search by usage, for example curtains/blinds or upholstery. If you are un-sure please call the customer helpline number on 0845 4989043, or one of our SHOPS where an adviser will be happy to advise you on suitability and purpose.
Can you supply fabrics that are not on your website?
Yes, please fill in the 'Looking for a specific designer fabric' form on the home page or call one of the showrooms to discuss with a member of staff.
Do you stock all fabrics shown on the website in your stores?
Although the stores keep the majority of fabrics shown on our website they do not have everything in stock. Therefore if you want a specific fabric we advise you to phone our stores to check that they have it in stock before making a visit.
What if I need my fabric to be fire retardant?
Some of our fabrics are already treated and this will be mentioned in the description or extra info. Other fabrics can be treated, please ring 0845 4989043 for prices. This process takes about 2 weeks to have the fabric treated. Always check with your upholsterer first as they can advise you whether you need your fabric treated or if you can use a barrier cloth.
Can I check stock before ordering?
All our clearance fabrics state the amount of stock left, this is displayed below the buy fabric now button on each fabric page. If you wish to check stock of any of our regular fabrics or home accessories before ordering please call 0845 4989043.
Why is my money debited from my account as soon as I place my order?
Payments are made through sagepay/paypal so money is deducted from your account as soon as you place your order and instruct payment to be taken. If you wish to check stock before ordering please call 0845 4989043.
How to order made to measure curtains, roman blinds, roller blinds or cushions online?
Read the instructions on our Made to Measure Curtains, Blinds & Cushions page.
If delivery is to a VAT free destination, how do I get the VAT off?
This will automatically happen at checkout when you select a delivery destination (country) that is VAT exempt. It will show VAT at £0 at the order confirmation stage.
Will it cost me to call your 0845 helpline?
Please check with your phone provider as call charges will vary. Alternatively you can contact us via email or live chat for free!
Orders - Returns, Delivery & Cancellations
How will I know that my order has been received?
You will receive an e-mail of confirmation shortly after you place an order.
How long will it take for my fabric to arrive once I have placed the order?
If the item you have chosen is in stock we will usually dispatch next day for a two day courier service. If we need to order in your chosen fabric we will advise you as to when it has arrived in our warehouse and the date of dispatch to you.
Can I give specific delivery instructions?
If your order is small and being sent with Royal Mail then it will be delivered with your postman and we therefore cannot add any extra delivery instructions. These can however be left in a safe place if requested.
If your order is being sent with our courier Parcelforce, then please enter your delivery instructions into the comments box. Please be aware that delivery drivers are not required to call prior to/when attempting a delivery and it is at the discretion of the individual driver. These parcels cannot be left in a safe place and require a signature of either yourself or your neighbour.
How do I track my order?
Once your order has been dispatched you will receive an email with a link to your tracking number, so you will be able to track your parcel with XDP, our courier.
If you have ordered a small amount of fabric which is being sent via royal mail, no tracking number will be provided. However we do send everything via recorded delivery.
If you have any further queries please call our helpline on 0845 4989043.
What happens if I am not in when the courier comes?
If you are not in when the courier tries to deliver they will leave a card . You can follow the instructions on the card to rearrange delivery at a suitable time, however, if the couriers do not hear from you they will usually automatically try to re-deliver the next working day.
Our couriers will deliver Monday – Friday between 8 AM and 6 PM. Your package will need to be signed for unless we recieve seperate delivery instructions from you, so if there are any days which are not convenient for you to accept delivery, please let us know when placing your order.
Our Couriers will try to deliver the parcel to you on 2 separate occasions, but if the parcel is then returned to us, we will need to pass on the additional charge for the parcel to be redelivered to you at a later date.
What happens if my parcel arrives and is damaged?
Our couriers are chosen as being reliable and professional, but occasionally damage may occur in transit.
Please check your order carefully upon receipt. In the event that there has been any damage to the order in transit to you, you must sign for the package as being damaged and advise us by 12 noon the day after delivery, so that we can instigate a claim with the courier.
We will then arrange for the damaged parcel to be collected from you, and a replacement to be sent to you as quickly as possible.
Can I collect my order from one of your stores?
Yes, when going through checkout, select the collect from store option. When the order is at the store you will receive a telephone call informing you it's ready for collection.
If I have selected to collect my order from one of your stores, how will I know it's ready for collection?
You will receive a telephone call saying it's ready to collect from the store you've chosen.
Can I return Items, if so how?
Once a piece of fabric has been cut specifically for you it can not be returned unless faulty. We would therefore urge you to obtain samples to check colour ways first.